What is RingGo?
RingGo is a quick, easy to use service, which you can use to pay your parking by debit or credit card, either on the spot by phone, or in advance by phone or on-line. You don’t have to pay with coins or visit a parking machine for a ticket – Parking Attendants check which vehicles are parked with RingGo via their handheld units.
For more information, please choose from the links below.
You can pre-register with RingGo on the internet. Simply follow this link – www.myRingGo.co.uk/uk/register
Alternatively, you can register when you want to park. The national RingGo number, which will work at any RingGo site, is:
020 3046 0010
When you phone for the first time, you will be asked for:
- The number plate, colour and make of your vehicle
- The location code where you are parked. Each area offering RingGo has its own individual location number (click for details of locations in your area). Local signs provide this information.
- The length of time you want to park, and
- Your payment card details
The initial registration process could take a couple of minutes. Future calls to park will be much quicker – usually taking less than a minute.
Once registered, there are several ways to pay for your parking with RingGo:
- By calling the phone service
- On-line through the myRingGo website
- By text message
- By iPhone or Android application and
- Through the mobile internet
Details on each are provided below.
Automated phone service
To use the automated phone service, you simply call the telephone number on the signs when you want to park. RingGo will remember you (by recognising your mobile phone number) and ask you to:
- Confirm the vehicle you want to park
- Confirm the location you want to park in
- Say how long you want to park, and
- Provide the security code from your credit card
You can book your parking online through the myRingGo website. Just login at www.myRingGo.co.uk/park, complete the information and say how long you want to park for.
Text to park
You can alternatively use the quick and easy RingGo “text to park” option instead. For instance, you can send a message saying 3199 1d 234* to 07786 203 121 to park for one day in the Station Approach Car Park.
*The numbers 234 is an example only. These three digits should be your card security number.
For details on how to set up the service for other locations that offer RingGo, please log in at www.myRingGo.co.uk/uk/texttopark.
iPhone users can download a RingGo iPhone application (free of charge), either through their handset, by scanning the QR code to the right, or from the Apple iTunes store. This application locates your nearest RingGo zone, lets you manage your account and allows you to pay for your parking directly through the application.
Android phone users
RingGo offers a similar application for Android users, with all the same functionality as the iPhone application (locate zone, manage account, pay for and extend your parking). Download this for free at Google play or scan the image to the right.
If you have a phone with mobile internet access, you can use the myRingGo site to pay for your parking. Simply log in at www.myRingGo.co.uk/uk/memberbooking and complete the details.
For more information on all of these options, please see www.myRingGo.co.uk/uk/home.
The Station Approach car park offers a limited number of parking permits, allowing parking for anything from one month to a year, which are available on a first come, first serve basis. If you select one of the longer term durations, you will automatically be notified if one of these permits is available as you use the service.
There is no charge for registering with RingGo and no charge for the PIN confirmation text when you set up your account.
In the Station Approach car park there is also no convenience fee for using RingGo, although you will generally pay a small fee at other locations where the service is offered.
There is the standard rate call to RingGo – but if you have a mobile phone package which includes free bundled minutes, your call is likely to be included within this.
Parking session confirmation messages and reminder texts (alerting you when your session is about to run out) cost 10p per message.
If you use the RingGo “text to park” option, you will pay for the text message at your agreed operator rate. You will also pay a 10p charge for the text message (which you automatically receive) confirming the details of your parking session.
The RingGo iPhone and Android applications are free to download and use. You just pay the parking fee and the RingGo convenience charge (if applicable), plus any browsing time you use.
Unlike normal parking sessions, you can remotely top up your parking fee when you use RingGo. If you want to extend your stay, simply contact the service again and the service will ask you:
- How long you want to extend for
- What your card security code is
The RingGo system automatically recognises that you have a parking session currently operating.
If you need a VAT receipt for your RingGo parking session, you can view and print it online at www.myRingGo.co.uk/uk/home. If you provide us with your e-mail address, you can opt to receive a receipt automatically every time you park. Just login in at myRingGo, and add your email address into the Settings menu.
Please visit www.myRingGo.co.uk/uk/whereitworks to see all the location numbers of RingGo sites across the UK.
For general information about RingGo, please visit www.myRingGo.co.uk/uk/home. If you have a specific question about how RingGo operates, please see www.myRingGo.co.uk/uk/help which contains a lot of common queries.
Cobalt Telephone Technologies is a UK-based company that has developed the RingGo service. They have been operating since 1997 and have been developing and managing innovative automated telephone and web-based solutions since this time. For more information, please visit www.ctt.co.uk.